Yes. All the barn doors and hardware are Australian stock. Our showroom and warehouse are located in Melbourne.
You could install the barn door by yourself, the installation manual comes along with the hardware. Alternatively, you could find a carpenter to install the barn door.
For pinewood barn doors and hardware, within 24 hours after placing the order, you can cancel or change the order by giving us a call or an email. Otherwise, any cancellation or change cannot be accepted, as usually the item will be dispatched after 24 hours.
For stained and painted barn doors, any change or cancellation to the order cannot be accepted, because they are customer-made orders and the work will start right away once the order is received. So please make a careful selection.
The barn doors are well protected during shipping. The door will be wrapped with foam paper and put in a carton with additional protection on the four corners. We will also add a wooden frame outside the carton to protect against any collision during shipping.
For hardware, handles and locks, orders will be dispatched in 2 business days. For barn doors, it usually takes 2-4 business days to get them ready to ship, depending on which kind of doors you order.
The estimated transit time is 5-7 working days for metropolitan and regional areas.
Yes, you can pick up the items from our store in Melbourne. Alternatively, you could arrange the shipping by yourself by selecting the pick-up option when checking out.
We cannot ship to PO boxes. A physical delivery address and contact number are required for delivery.
No, you won’t need to be at home. The courier driver will send you an SMS on the day of delivery, and you will have the option to authorize the driver to leave the item at a safe place without a signature.
As the barn doors are custom-made products and vary from order to order, they will not be re-sellable if returned. We do not accept any swap or return for barn doors unless the item is factory faulty. So please make a careful selection when placing your order.
We have a 30-day return policy for the hardware and locks, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
If you would like to return the item for any reason except for factory faulty, we will provide a refund, but the return postage shall be handled by the buyer and is non-refundable.
If you would like to return the item due to factory faulty reason, please take photos and contact us ASAP. We will refund your return postage only up to the amount it originally cost to send the item to you.
To start a return, you can contact us at firstname.lastname@example.org or give us a call.
Please do a careful inspection of the item you received upon delivery. If you observe any damage to the package and the item inside, you will need to take photos of the damaged package and the item and contact us immediately. Claims will not be accepted without doing so.
If the item is wrongly shipped, please take photos and contact us ASAP. We will take our priority to give you a replacement. we will refund your return postage only up to the amount it originally cost to send the item to you.