Shipping policy

（1） How are the barn doors packed and protected during the shipping?
The barn doors are well protected during shipping. The door will be wrapped with foam paper and put in a carton with additional protection on the four corners. We will also add a wooden frame outside the carton to protect against any collision during shipping.

（2） How long does it take to ship my order and what is the transit time?
For hardware, handles and locks, orders will be dispatched in 2-3 business days. For barn doors, it usually takes 3-5 business days to get them ready to ship, depending on which kind of doors you order.

The estimated transit time is 5-10 working days for metropolitan and regional areas.

（3） Can I pick it up from your store or arrange the shipping by myself?
Yes, you can pick up the items from our store in Melbourne. Alternatively, you could arrange the shipping by yourself by selecting the pick-up option when checking out.

（4） Can you ship to a PO box?
For hardware and handles, we can ship to PO boxes.

For barn doors we cannot ship to PO boxes. A physical delivery address and contact number are required for delivery.